Troubleshooting parse failures
If Queue parse job fails or returns zero posts, use this checklist. Do not send your ZIP to support—describe the session name, platform (Facebook / X), and the error text from the job panel.
Common causes
- Wrong file type — Must be an official platform export ZIP, not a folder you zipped yourself.
- Incomplete download — Re-download if the ZIP is tiny or won’t open locally.
- Corrupted ZIP — Re-export from Meta or X.
- Unsupported export layout — Rare format changes; note export date and platform in support.
- Job already running — Wait for the current job; the app reuses an active job instead of duplicating.
What to try
- Refresh job on Import & review.
- Confirm upload progress reached 100% for every file.
- Upload missing parts if Meta split the export into multiple ZIPs.
- Create a new session only if the upload itself is suspect.
- Read the job message verbatim when contacting support (paid users: in-app chat).
After a successful parse
Open Parsed posts, pick your upload, and use Included only if you marked posts excluded during review.