Troubleshooting conversion failures
If Upload and convert fails or returns zero posts, use this checklist. Do not send your ZIP to support—describe the conversion name, platform (Facebook / X), and the error text from the status banner.
Common causes
- Wrong file type — Must be an official platform export ZIP, not a folder you zipped yourself.
- Incomplete download — Re-download if the ZIP is tiny or won’t open locally.
- Corrupted ZIP — Re-export from Meta or X.
- Unsupported export layout — Rare format changes; note export date and platform in support.
- Conversion already running — Wait for the current conversion to finish before uploading again.
What to try
- Check the status message on Import & review.
- Confirm upload progress reached 100% for every file.
- Upload missing parts if Meta split the export into multiple ZIPs.
- Click Start new conversion only if the upload itself is suspect.
- Try Re-convert files under Advanced options after fixing the ZIP.
- Read the error text verbatim when contacting support (paid users: in-app chat).
After a successful conversion
Open Parsed posts, pick your conversion, and use Included only if you marked posts excluded during review.