Privacy Policy
Last updated: August 2026 · Version française · Versión en español · Versão em português
This policy describes how FbZip2Blue (“we”, “us”, “our”) handles personal information when you use fbzip2blue.com, the web application at /webv/, and related services. We operate from Chelsea, Quebec, Canada.
Not legal advice. This is a draft to be reviewed by a qualified lawyer before publication.
Who we are
- Service: FbZip2Blue — online tools to parse Meta (Facebook, Instagram, Threads) or X (Twitter) export ZIPs, review content, publish to Bluesky, and build Messenger/WhatsApp chat archives.
- Operator: 17963815 Canada Inc.
- Address: 55 Lilsam, Chelsea, Quebec, J9B 1S3, Canada
- Email: admin@fbzip2blue.com (support, privacy requests, and general contact)
- Person responsible for the protection of personal information (Quebec Law 25): Steve McAllister, reachable at admin@fbzip2blue.com
What we collect
| Data | Why | Where processed |
|---|---|---|
| Account email and profile (via sign-in) | Authentication, session ownership, support | Auth0 (identity provider; may process in the United States) |
| Conversions (name, status, saved edits) | Run the service, resume work | Our servers (PostgreSQL on a VPS in Canada) |
| Archive ZIP files and parsed content | Parse, review, convert, deliver downloads | Our servers; short retention (see below) |
| Payment records | Licence fulfilment | Shopify (merchant of record; checkout and receipts) |
| Website analytics (pages visited, approximate location, device type) | Improve marketing site and measure traffic | Matomo Cloud |
| In-app support chat (paid users only) | Answer product questions | Crisp (may process in the EU or United States) |
| Bluesky credentials (app passwords you enter) | Publishing on your behalf when you choose to publish | Used in memory / secure session flow; not stored as plain text for long-term retention |
What we do not do
- We do not sell your personal information.
- We do not use your private Messenger/WhatsApp message history for advertising.
- We do not ask you to email or chat your full export ZIP to support — use conversion name and error text only.
Retention
- Chat archive builds: server copies of message content are deleted after you download or within 72 hours, whichever comes first (see chat archive guide).
- Local .fbzpkg packages: encrypted packages you download stay sealed to that browser profile (not portable to another browser or PC); server conversion copies may be short-lived after download or removed within ~72 hours depending on configuration (see .fbzpkg guide).
- Upload / parse data: retained temporarily while your conversion is active (staging); download a .fbzpkg for a durable copy on your device. Server copies may be purged after download or within ~72 hours.
- Account data: retained while your account exists and as required by law (tax, fraud prevention).
- Analytics: per Matomo Cloud settings (configure retention in Matomo admin).
Cookies and similar technologies
The marketing site (Drupal) and web app may use cookies or local storage for sign-in (Auth0), session state, and analytics. Matomo can be configured for cookie-less analytics. If we use non-essential cookies in Quebec, we will present a consent mechanism as required by Law 25.
Relationship to Terms of Service
This Privacy Policy is incorporated into our Terms of Service (Section 8). We collect, use and disclose personal information only with lawful consent or another lawful basis, and only for purposes identified at or before collection. We implement administrative, technical and physical safeguards proportionate to the sensitivity of the data. Where personal information is transferred outside Quebec or Canada, we conduct assessments required by Quebec Law 25 and use contractual and technical safeguards providing comparable protection. A data processing agreement reflecting these obligations is available upon request — email admin@fbzip2blue.com.
Third-party services
Data may be transferred outside Quebec and Canada (notably the United States). We use providers that offer contractual protections appropriate to the sensitivity of the data.
Your rights (Quebec & Canada)
Subject to applicable law (Quebec Law 25, PIPEDA), you may request access, correction, or deletion of your personal information, withdraw consent for optional processing where applicable, and file a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada.
To exercise your rights, email admin@fbzip2blue.com from the address tied to your account. We will respond within timelines required by law.
Security incidents
If a confidentiality incident presents a risk of serious harm, we will notify affected individuals and the CAI as required by Quebec Law 25, and take reasonable steps to reduce harm.
Children
The service is not directed at children under 14. We do not knowingly collect personal information from children.
Changes
We may update this policy. The “Last updated” date will change; material changes to personal-information processing require your express consent before taking effect, as described in our Terms of Service (Section 13). Other material changes may be announced on the site or by email with at least thirty (30) days’ notice where appropriate.